Information We Collect

When you work with Stelloloxon Pro for 3D model preparation services, we collect information that helps us deliver the best possible service. This includes details you share directly with us and some technical information that helps our systems work properly.

How We Use Your Information

Everything we collect has a specific purpose related to providing you with excellent 3D printing preparation services. We don't use your information for anything unrelated to our business relationship.

• Process your 3D models according to your specifications and printing requirements
• Communicate with you about project progress, technical questions, and delivery timelines
• Send invoices and handle payment processing for completed work
• Provide technical support and troubleshooting assistance when needed
• Improve our service quality based on client feedback and usage patterns
• Keep records of completed projects for quality assurance and potential future reference

Information Sharing and Disclosure

We keep your information private and don't sell or rent it to anyone. There are only a few specific situations where we might need to share certain details, and we'll always be upfront about when and why this happens.

• With trusted service providers who help us deliver our services (like payment processors or cloud storage providers)
• When required by law or to protect our legal rights and the safety of our clients
• In the unlikely event of a business transfer, with proper notice and continued protection of your information
• With your explicit permission for specific purposes you've approved

Any third-party services we work with are carefully selected and required to maintain the same level of data protection we provide directly.

Data Security and Protection

While we can't guarantee absolute security (no one can), we continuously work to maintain industry-standard protection for your information and files.

Your Rights and Choices

You have several rights regarding the information we hold about you. We're committed to honoring these rights and making the process as straightforward as possible.

• Request a copy of all personal information we have on file for you
• Ask us to correct any inaccurate or outdated information
• Request deletion of your information, subject to legal and business requirements
• Opt out of non-essential communications while maintaining service-related contact
• Request information about how we've used or shared your data

To exercise any of these rights, simply contact us using the information provided below. We'll respond to your request within 30 days and walk you through any necessary steps.

Data Retention

We keep your information only as long as necessary to provide our services and meet legal obligations. Different types of information have different retention periods based on their purpose and legal requirements.

• Project files and communications: Retained for 3 years after project completion for support purposes
• Contact information: Kept while you're an active client and for 2 years afterward for potential future projects
• Financial records: Maintained for 7 years as required by accounting and tax regulations
• Website usage data: Automatically deleted after 24 months unless aggregated and anonymized

When we no longer need your information, we securely delete it from our systems. You can request earlier deletion in most cases, though some legal requirements may prevent immediate removal of certain records.

Cookies and Website Technology

Our website uses standard technology to improve your experience and help our systems work properly. Most of this involves temporary data that helps the site function and remember your preferences during your visit.

• Essential cookies that make the website function properly and securely
• Preference cookies that remember your settings and choices
• Analytics cookies that help us understand how people use our site to make improvements

You can control cookie settings through your browser, though disabling some cookies might affect certain website features. We don't use tracking cookies for advertising or share website usage data with advertising networks.

Changes to This Policy

We occasionally update this privacy policy to reflect changes in our services, legal requirements, or industry practices. When we make significant changes, we'll notify you through email or a prominent notice on our website.

Minor updates for clarity or legal compliance may be made without individual notification, but we'll always update the "Last Modified" date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have questions about any changes, feel free to contact us directly. We're always happy to explain how updates might affect your information or our services.